Support

     
    Frequently Asked Questions  
How do I configure Fake Webcam in Instant Messengers?
  Both Yahoo and MSN messenger select 'fake webcam' as your default webcam. However, if you already have a camera or similar device installed you need to explicitly select fake webcam.
 
  • How to use Fake Webcam with Yahoo Webcam
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  • How to use Fake Webcam with Yahoo 10 Webcam
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  • How to use Fake Webcam with Windows Live Webcam
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  • How to use Fake Webcam with Skype Webcam
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  • How to use Fake Webcam with CamFrog Webcam
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  • How to use Fake Webcam with Chatroulette Webcam
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  • How to use Fake Webcam with Google Talk Webcam
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  • How to use Fake Webcam with AOL/AIM Webcam
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  • How to use Fake Webcam with Paltalk Webcam
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  • How to use Fake Webcam with Justin.TV Webcam
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  • How to use Fake Webcam with Cam4 Webcam
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  • How to use Fake Webcam with BlogTV Webcam
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  • How to use Fake Webcam with ICQ Webcam
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  • How to use Fake Webcam with iVideochat Webcam
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  • How to use Fake Webcam with Livestream Webcam
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  • How to use Fake Webcam with LiveVideo Webcam
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  • How to use Fake Webcam with SightSpeed Webcam
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  • How to use Fake Webcam with Stickam Webcam
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  • How to use Fake Webcam with USTREAM Webcam
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    Can I get some sample movies to test software?
     
    Please download some Sample Movies from our site
     
     
     
    Do I need to download Windows Media Player Codecs?
      If you play a movie in fake webcam and you don't see it in your Yahoo/MSN webcam windows then your machine might be missing windows media player codec. Either:
      Open that movie in Windows Media Player and WMP will automatically download required codecs for you.
      Download and install Windows Media Player Codecs from Micorsoft.com.
     
     
     
    I am getting "VB Runtime Error". What do I do?
      Some old version of Windows 98 and Windows 2000 do not have visual basic runtime files installed. Please download and install Visual Basic Runtime from Microsoft.
      Yes. When you play a movie file using fake webcam its available to all messengers you are running including Yahoo, MSN and AOL messengers.
     
     
     
    Can I switch between physical webcam and fake webcam while chatting?
      Yes. In Yahoo, webcam menu, click File->Preference->Web Cam->Camera Source, select between your physical cam and fake webcam.
     
     
     
    Can I install it over multiple machines?
      Yes. You can install Fake Webcam on up to 3 machines under your personal use. Everytime you install it on a new machine, it generate a new registration code. Please send us your new registration code along with the payment receipt number to obtain a new license key.
     
     
     
    How much does the fake webcam cost?
      Shareware version is available for free of charge. It expires after 30 from the date of installation.
      Full version is available for $19.95 with a money back guarantee of 7 days. It also includes premium customer support and future upgrades.
     
     
     
    What are the payment options?
      You can virtually use any payment method such as Visa, Master, Debit, or AMEX using Paypal or 2Checkout.
     
     
     
    How can I get support?
      Please visit our contact us page. Our technical and sales support emails are available there. If your already have bought fake webcam then please include payment receipt number in your email for faster response.
     
     
     
    What are codecs and where can I get them?
      Codec is short for Compressor-decompressor. Codecs are needed for encoding and decoding (playing) audio and video. You can try the following codecs:

    DivX is an advanced digital media format. DivX lets you play, create and share digital video by turning bulky videos into lean, mean DivX files.

    XP Codec Pack is one of the most completed codec packs which helps you to play all major audio and video formats. Some example are AC3 / DTS / MPEG Audio, VCD/SVCD/XCD, MPEG-1, MPEG-2, MPEG-1/2 Layer III / MP3, MPEG-4,AVI subtitles, QuickTime and RealVideo support etc

    FFDSHOW is a DirectShow decoding filter for decompressing DivX, XviD, WMV, MPEG-1 and MPEG-2 movies. It uses libavcodec from ffmpeg project for video decompression, postprocessing code from mplayer to enhance visual quality of low bitrate movies, and is based on original DirectShow filter from XviD, which is GPL'ed educational implementation of MPEG4 encoder.

    PlayFLV is a package that enables Fake Webcam to play FLV (Flash Video) files. This program installs and registers FLVSplitter and binds FLV files to Windows Media Player, enabling playback of FLV files by double-clicking them. The installer prompts to download and install ffdshow, required for movies in Flash 7 file format.

    K-Lite Codec Pack is an other user friendly solution.

     
     
     
    How do I play .FLV or Flash  files in Fake Webcam?
      Go to PlayFlv.com and download and install the installation package that enables Fake Webcam and all other applications to play FLV (Flash Video) files. It will also ask you to install FFDShow codecs, click 'Yes' here.
     
     
     
    Are there any alternatives to RealMedia and QuickTime?
      Real Alternative will allow you to play RealMedia files without having to install RealPlayer/RealOne Player.

    QuickTime Alternative will allow you to play QuickTime files (.mov, .qt and other extensions) without having to install the official QuickTime Player. It also supports QuickTime content that is embedded in webpages.

     
     
     
    When I play video, I see it in Active Movie or ActiveMovie Window but not in my Fake Webcam preview or in my messenger webcam?
      Media files are compressed with codecs and fake webcam uses windows media player library to play them. A windows update related to windows media player or new codec installation can cause this issue.
    Try a simple thing. If it’s an avi file then download and install XP Codec pack from www.XPCodecPack.com It works great for window 7 and vista too.

    You can also use its codec detection utility (START -> All Programs -> XP Codec Pack -> Codec Detector) to find out which codecs the video file needs. Once you know which codecs you need, you can just search google and download it from internet.

     
     
     
    I have a very old version of Fake Webcam and when I upgrade it does not upgrade properly. How do I upgrade?
     
    Please follow the steps to upgrade to latest version

    1) Uninstall current version of Fake webcam

    2) open Device Manager (click on START, open Control Panel, open System, open Hardware tab, click on Device Manger). Browse to Sound Video and Game and delete any Fake Webcam device you see there.

    3) Delete Fake webcam folder under c:\program files.

    4) Download and install driver version from
    Windows XP Only: http://www.fakewebcam.com/download/setupxp.exe.

    All other Windows Versions: http://www.fakewebcam.com/download/setup.exe.

    If you are using Windows Vista then right click on the setup file and click on "Run as Administrator".

     
     
    How do I change registration email?
    I registered fake webcam using one email address while my purchase is under a different email address. How do I change registration email address?
    Is it important that registration email is same as payment email?
      When application such as fake webcam is launched, it checks and installs license key from our server using your registration email address. If your registration email address is different from payment email address, the application wont be able to find your license key on server. For that reason, its important to have same email address for product registration as well as payment. You can always change your product registration email in application with Registration Email Editor utility.
     

     
     
    With Yahoo 10 and MSN live, when I play video, I see it in fake webcam preview but not in Yahoo or MSN webcam. How do I fix this issue?
     


    New versions of MSN licen and Yahoo 10 do not pick up fake webcam as default webcam device if there is any physical webcam installed on your machine.

    To get around this problem. You need to disable your physical webcam device(s) temporarily. Please follow the steps:

    1) Click on START, click on Control Panel, open Device Manager

    2)  Browse to "Sound Video and Game" and/or "Imaging Devices".

    3) There you will see you physical webcam installed. Just Right-Click and Disable it.

    4) Restart Yahoo! or MSN Live. They will automatically pick up Fake Webcam.

     

     
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