Support

     
    Frequently Asked Questions  
How can I configure it in Yahoo and MSN messengers?
  Both Yahoo and MSN messenger select 'fake webcam' as your default webcam. However, if you already have a camera or similar device installed you need to explicitly select fake webcam.
 
Configure Yahoo  
 
Configure MSN  
 
 
 
Can I get some sample movies to test software?
 
Please download some Sample Movies from our site
 
 
 
Do I need to download Windows Media Player Codecs?
  If you play a movie in fake webcam and you don't see it in your Yahoo/MSN webcam windows then your machine might be missing windows media player codec. Either:
  Open that movie in Windows Media Player and WMP will automatically download required codecs for you.
  Download and install Windows Media Player Codecs from Micorsoft.com.
 
 
 
I am getting "VB Runtime Error". What do I do?
  Some old version of Windows 98 and Windows 2000 do not have visual basic runtime files installed. Please download and install Visual Basic Runtime from Microsoft.
  Yes. When you play a movie file using fake webcam its available to all messengers you are running including Yahoo, MSN and AOL messengers.
 
 
 
Can I switch between physical webcam and fake webcam while chatting?
  Yes. In Yahoo, webcam menu, click File->Preference->Web Cam->Camera Source, select between your physical cam and fake webcam.
 
 
 
Can I install it over multiple machines?
  Yes. You can install Fake Webcam on up to 3 machines under your personal use. Everytime you install it on a new machine, it generate a new registration code. Please send us your new registration code along with the payment receipt number to obtain a new license key.
 
 
 
How much does the fake webcam cost?
  Shareware version is available for free of charge. It expires after 30 from the date of installation.
  Full version is available for $19.95 with a money back guarantee of 7 days. It also includes premium customer support and future upgrades.
 
 
 
What are the payment options?
  You can virtually use any payment method such as Visa, Master, Debit, or AMEX using Paypal or 2Checkout.
 
 
 
How can I get support?
  Please visit our contact us page. Our technical and sales support emails are available there. If your already have bought fake webcam then please include payment receipt number in your email for faster response.
 
 
 
What are codecs and where can I get them?
  Codec is short for Compressor-decompressor. Codecs are needed for encoding and decoding (playing) audio and video. You can try the following codecs:

DivX is an advanced digital media format. DivX lets you play, create and share digital video by turning bulky videos into lean, mean DivX files.

FFDSHOW is a DirectShow decoding filter for decompressing DivX, XviD, WMV, MPEG-1 and MPEG-2 movies. It uses libavcodec from ffmpeg project for video decompression, postprocessing code from mplayer to enhance visual quality of low bitrate movies, and is based on original DirectShow filter from XviD, which is GPL'ed educational implementation of MPEG4 encoder..

K-Lite Codec Pack is an other user friendly solution.

 
 
 
Are there any alternatives to RealMedia and QuickTime?
  Real Alternative will allow you to play RealMedia files without having to install RealPlayer/RealOne Player.

QuickTime Alternative will allow you to play QuickTime files (.mov, .qt and other extensions) without having to install the official QuickTime Player. It also supports QuickTime content that is embedded in webpages.

 
 
 
I have a very old version of Fake Webcam and when I upgrade it does not upgrade properly. How do I upgrade?
 
Please follow the steps to upgrade to latest version

1) Uninstall current version of Fake webcam

2) open Device Manager (click on START, open Control Panel, open System, open Hardware tab, click on Device Manger). Browse to Sound Video and Game and delete any Fake Webcam device you see there.

3) Delete Fake webcam folder under c:\program files.

4) Download and install driver version of 4.0 from
Windows XP Only: http://www.fakewebcam.com/download/setupxp.exe.

All other Windows Versions: http://www.fakewebcam.com/download/setup.exe.
 
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